Return & Refund Policy

30-day return request window

You may request a standard return within 30 calendar days after the recorded delivery date. Contact service@cavirod.com with your order number to begin the process. Do not send products to our public business address without receiving return instructions.

Returns are subject to the conditions and exceptions below, in addition to rights that cannot be excluded under applicable consumer law.

Standard return conditions

• The request must be made within the 30-calendar-day window after delivery, unless a longer period is required by law.
• For change-of-mind returns, products should be unused, complete and in a condition reasonably suitable for resale, with accessories supplied as part of the original order.
• Use protective packaging so that the item is not damaged during return transport. Original packaging is helpful where available but mandatory packaging requirements will not override applicable consumer rights.
• Provide proof of purchase or the order number, and follow the return instructions provided by support.
• Items that are damaged through misuse, altered or missing essential parts may be ineligible for a standard change-of-mind return, subject to applicable law.

We review product-condition concerns individually and do not restrict statutory remedies for items that are defective, not as described or otherwise covered by law.

How to request a return

Damaged, defective or incorrect items

Please contact us promptly if your product arrives damaged, defective or different from what was ordered. If possible, include clear photos of the product, packaging and any damage. We will review and provide an appropriate solution under applicable law, which may include a replacement, refund or other remedy.

Where a return is required because of our verified fulfillment error or a legally recognized defect, we will arrange or cover reasonable return shipping costs as appropriate. You should not pay to ship a return to an unconfirmed destination.

Return postage and non-refundable charges

For voluntary change-of-mind returns, the customer is ordinarily responsible for return shipping costs unless we expressly agree otherwise or applicable law provides a different right. Original shipping fees and any non-refundable third-party charges are addressed according to applicable law and the circumstances of the return. Support will clarify relevant costs before a return is dispatched.

Refund timing and method

When a refund has been approved, we normally process it within 5–10 business days. Refunds are generally sent to the original payment method. The card issuer, bank or payment provider may need additional time to display the credit.

We will communicate when a refund has been processed. If the expected processing window has passed, contact service@cavirod.com with your order number.

Exchanges, cancellations and statutory rights

To request an exchange, contact support before returning the item; availability and applicable charges depend on the product and circumstances. If you need to cancel an order, contact us as soon as possible. Once shipped, the return process may apply instead.

This policy does not remove or limit any legal right that cannot be excluded, including mandatory remedies for faulty, damaged or misdescribed goods.