Shipping Policy

Processing and shipping overview

Orders with confirmed payment are normally processed and dispatched within 7 business days. Processing time begins after payment confirmation and is separate from carrier transit. Business days exclude weekends and applicable public holidays.

For standard delivery to the United States, transit typically takes 10–15 business days after dispatch. These are typical estimates rather than guaranteed delivery dates.

The delivery process

Rates, delivery methods and destinations

The available destinations, delivery methods and shipping charges are shown at checkout before an order is placed. If an expedited option is offered, its actual price and expected transit time should be reviewed at checkout; it may still require order processing time. We do not promise an expedited delivery time unless expressly stated for that service.

Orders are dispatched from Guangzhou, China. Please allow for international transport where applicable; we do not represent these orders as shipping from a U.S. warehouse.

Delivery availability can vary by address, product, carrier limitations and applicable legal restrictions. Any applicable import duties, taxes or customs fees not collected at checkout may be charged by local authorities or a carrier; responsibility is determined by the checkout disclosure and applicable law.

Shipping delays and address accuracy

Estimated shipping periods can be affected by customs processing, high seasonal volume, weather events, carrier disruptions, remote delivery areas and circumstances outside our reasonable control. If we become aware of a significant fulfillment issue, we will try to provide appropriate notice and assistance.

Please enter an accurate and complete delivery address. Contact us promptly after ordering if a correction is needed; address changes are not guaranteed after dispatch. For an undeliverable or returned package, we will review available options and any applicable charges consistent with consumer rights.

Lost, damaged or incorrect deliveries

If tracking suggests that a parcel is lost, your package arrives damaged, or an incorrect product is delivered, email service@cavirod.com with your order number and relevant photos or carrier details. We will review the tracking history with the carrier and keep you informed of the outcome. If the parcel is confirmed lost or not properly delivered, we will arrange a replacement or refund as appropriate under applicable law. For an item confirmed damaged or sent in error, we will offer an appropriate replacement, refund or other applicable remedy and cover reasonable return shipping when our error or a verified defect requires a return.

For return and refund requests, see our Return & Refund Policy.